Measuring and Valuing Customer Relationships

Measuring and Valuing Customer Relationships: How to Develop the Measures That Drive Profitable CRM Strategies

,
Published on: 29/04/1999
£945
No reviews yet, be the first
Free UK delivery on orders over £25
Please note, this item can only be delivered to a UK address. Find out more
Not available
This product is currently unavailable
Make and edit your lists in your account
No stock available in any shop.
Not available
This product is currently unavailable
No stock available in any shop.
View other formats and editions

Publisher information

  • Publisher: Business Intelligence
  • ISBN: 9781898085614

Customer Reviews

You may also like...

Copy, Copy, Copy
Mark Earls
£24.99
Chief Customer Officer 2.0
Jeanne Bliss
£23.00
Service Design for Business
Ben Reason
£24.00
Client Relationship Management
David A. Po-Chedley
£26.95
The Service Innovation Handbook
Lucy Kimbell
£30.99
Brilliant Customer Service
Debra Stevens
£14.99
Raving Fans!
Kenneth Blanchard
£9.99
Service Innovation: How to Go from Customer Needs to Breakthrough Services
Lance Bettencourt
£37.99
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph Michelli
£26.99
The Trusted Advisor
David H. Maister
£16.99
Uncommon Service
Frances Frei
£23.00
Customer Service Management Training 101
Renee Evenson
£22.99