Careers at Hatchards
You love books? We love books. Our customers love books too, and love buying books and gifts from us, thanks to the fantastic environment, choice and service provided by our knowledgeable, friendly and enthusiastic teams.
Working at Hatchards
At Hatchards, everything we do is about our customers, and we work hard to provide them with the best possible shopping experience, one that will make them want to visit time and time again. We strive to consistently deliver fantastic customer service, whether recommending a book or a gift, keeping our shops beautifully stocked or keeping the wheels turning efficiently behind the scene. Working with us, you will get to use your expertise and enthusiasm to bring to our customers the irreplaceable pleasures of a good bookshop (including a virtual one). So if you are friendly and flexible*, and you think you have what it takes, click the link below.
*and love books...
Being a Bookseller at Hatchards
Our booksellers are the hearts of our bookshops and what makes them so unique and enticing. They pride themselves on knowing what their customers want from their bookshop, and deliver it through their friendliness, enthusiasm, knowledge and love of books.
What Do We Look For in a Bookseller?
To be a great bookseller, you will first and foremost provide excellent customer service: friendly and professional at all times, you will deliver genuine customer service, face to face and over the phone, whether helping a customer choose a new book, or a special gift.
You will also contribute to creating enticing and vibrant bookshops. As a bookseller, you are vital to this - your passion for bookselling and willingness to help will ensure your customers look forward to coming into your shops. From creating inspiring displays to helping out at our special events, there will always be plenty of opportunity to use your initiative.
Hatchards works closely with local London Waterstones shops?
Waterstones bookshops work very cooperatively as part of clusters - five or six nearby shops who share knowledge and support each other. Our booksellers will often have the opportunity to work in more than one local branch - which is great for meeting more book lovers, whether customers or colleagues.
How do I apply?
All of our bookseller recruitment is done at a local level depending on whether there are any vacancies. If you are interested in working for Hatchards then visit your local shop and discuss this with the Bookshop Manager.
You can use our Bookshop Locator for a list of our bookshops.
Job Applicant Privacy Notice
If you submit an application to Hatchards, your application and personal details will be processed in accordance with the policy outlined in our Job Applicant Privacy Notice.