Raving Fans!

Raving Fans!

Business, Finance & Law , Business, Science, Study & Work, Non-Fiction
Paperback Published on: 15/06/1998
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Synopsis

With a new foreword by Ken Blanchard

A straightforward and snappy guide to successful customer service from the author of the bestselling The One Minute Manager.

Raving Fans, in a nutshell, is the advice given to a new Area Manager on his first day – in an extraordinary business book that will help everyone, in every kind of organisation or business, deliver stunning customer service and achieve miraculous bottom-line results.

Raving Fans is written in the parable style of The One Minute Manager and uses a brilliantly simple and charming story to teach how to define a vision, learn what a customer really wants, institute effective systems, and make Raving Fan Service a constant feature – not just a passing fad.

Business is in the midst of a service crisis that has left millions of disillusioned customers in its wake. Raving Fans includes startling new tips and innovative techniques that can help anyone create a revolution in any workplace – and turn their customers into raving, spending fans.

  • Publisher: HarperCollins Publishers
  • ISBN: 9780006530695
  • Number of pages: 160
  • Weight: 90g
  • Dimensions: 198 x 129 x 9 mm

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