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Non-Fiction, Business, Finance & Law , Business

Services Operations Management

Chris Hope (author), Alan Muhlemann (author)

Paperback Published on: 02/05/1997

£76.99

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Synopsis

The focus of the text is on those issues concerned with the management of the processes associated with the delivery or provision of a service. Presents the ideas and concepts necessary to describe and understand the different facets of operations management in service environments eg: healthcare, financial, legal, professional, leisure, tourism, retail, distribution and transportation. The book is structured around three key themes - strategy, design and delivery.

Instructor's Manual with Transparency Masters (0-13-650151-6).