JOIN / SIGN IN

Welcome to Hatchards Rewards

Earn a Rewards Stamp for every £10 you spend in our shops or online*

Every 10 Rewards Stamps you earn adds £10 to your Rewards Balance

Spend your Rewards Balance in our shops or online, with no minimum redemption*

*Exclusions apply, see full T&Cs for details.

Learn More

Non-Fiction, Business, Finance & Law , Business, Science, Study & Work

Service Operations Management: Improving Service Delivery

Robert Johnston (author), Graham Clark (author), Michael Shulver (author)

Paperback Published on: 19/04/2012

£57.99

No reviews yet, be the first

Free UK delivery on orders over £25

Not available
This product is currently unavailable

Make and edit your lists in your account

No stock available in any shop.

Not available
This product is currently unavailable

No stock available in any shop.

View other formats and editions

Synopsis

This international market-leading book, aimed at both students and practising managers, provides a comprehensive and balanced introduction to service operations management. Building on the basic principles of operations management, the authors examine the operations decisions that managers face in controlling their resources and delivering services to their customers.