Managing Operations: A Competence Approach to Supervisory Managment (NVG/SVQ Level 3)

Looking at the operations of an organization, this book examines the different types of organization in both the public and private sectors. It then considers the internal relationships between operations, marketing, personnel and other functions within organizations.
The specific aspects of operations are covered in detail:

• Work practices.
• Planning.
• Resourcing.
• Legislation.
• Customer relations.