Complete Complainer

Have you ever had a holiday wrecked by a smelly hotel room? Lousy train service? Local Council Bureaucracy? A defective washing machine? Are the people responsible refusing to take your calls? Are you being fobbed off? The British aren't known for their skills at complaining; faced with endless tube delays, lousy service in a restaurant, or shoddy goods, we are more likely to apologise or roll our eyes than take up our grievances with the authority concerned. "The Complete Complainer" is a handbook on how we as consumers can stand up for our rights. It is also an entertaining guide to getting what you want without losing either your temper or your sense of humour. Although the reverse of being a dull legal text book, it outlines in clear form the essential legal principles of consumer issues - and then, much more importantly, describes the tactics needed to win through. By way of illustration, the book features the best and most effective examples of Jasper's letters.