Class Acts: How Good Manners Create Good Relationships and Good Relationships Create Good Business

Being a class act in today's complicated business world demands much more than knowing the correct fork to use. Relaxed dress codes, telecommuting, off-site meetings, cell phone calls, emailing, and multicultural situations provide just a few of the potential landmines that can derail any career. Here's the complete guide to handling sticky situations, embarrassing questions, rude encounters, and faux pas with grace and style.