Change Manager: Careers in IT service management

Change management is about the control of all changes that have an effect on the IT services and hence the business of an organisation. This practical book describes the change manager role in depth including purpose, required skills and career progression. It also covers relevant tools, standards and frameworks. Based on the author's extensive experience and on industry best practice, it is essential reading for those new to the role or interested in developing a better understanding of what it entails.